For existing clients and those recommended by existing clients
Service Description
This option is only available to long term existing clients and clients who have been recommend by existing clients. For new client referrals please mention who recommended you. This discounted 'Pay as you go' option strips back all the online payment convenience (which comes at a cost). It can therefore take a few days to book an appointment as the process is all done manually. Vicki's appointments can go very quickly so this may mean some inconvenience if the appointment you would like has gone by then. However you will be offered an alternative or a refund should that be the case. Simply choose the appointment you would like and complete the booking form (you will be asked for your card details but the fee will be £0, no money will be taken from your card). Then click on 'Request Booking'. You will get an email confirming 'your booking request has been received'. Vicki will then email you an invoice with details of how to pay (please allow up to 24 hours for this). Once payment has been received your appointment will be confirmed. Please allow 24 to 48hrs for confirmation of your appointment time and please be aware appointment availability may change during that time. Vicki will email you with information about where to find her. Sessions are held near Woking in Surrey. It is recommended for all clients to book weekly sessions as they start their counselling journey with Vicki until they are ready to drop to every 2 weeks or monthly etc (this will be discussed and explored together in therapy). Starting on a fortnightly basis too early in your counselling journey can greatly and in some case double the time it takes to create the improvement and change you are seeking. This is because the counselling journey can make you feel quite vulnerable in the beginning and it is important to feel supported through that early stage. Without that support it can reinforce some negative coping mechanisms and the very problem you are trying to heal. You will also be learning skills and tools that require consistent practice and momentum to integrate. It is not impossible to make progress with fortnightly sessions but it is also not ideal and does require great commitment and practice of homework in between sessions. NOTE: Please do not book these sessions until you have had an introductory chat with Vicki first
Cancellation Policy
For introductory sessions: Only one booking per new enquiry. Introductory sessions are for 30 or 50 minutes. Please be aware that once you have spoken to Vicki you cannot rebook an introductory session - it will be cancelled and you will not be refunded. After your initial chat with Vicki, if you wish to book in further sessions you will need to complete an online e-form first. Vicki will discuss this with you during your introductory chat. Please ensure you provide more than 24 hours notice to cancel or rearrange an appointment or you will still be charged (this applies to ALL sessions ie introductory, pay as you go and block booking. It also means last minute bookings (booked that day) cannot be refunded if you have to cancel/rearrange). Buying Blocks of Credit : You must have attended an introductory session with Vicki and returned your completed e-forms as requested before purchasing blocks of credit, If not, any sessions booked will not go ahead and/or will be cancelled. Please be aware your credits are valid for no more than 12 months from the date of purchase, so please ensure you use all your credits up in that time.